Frequently Asked Questions

We’ve assembled the answers to some of the most common questions we are asked. Please call us if you don’t see your question below! We are happy to assist you.

Could steam cleaning damage my upholstery?

At The Stain Expert, we always want to use a best-method practice for your furnishings! Because different fabrics respond differently to cleaning,

Do you clean silk rugs?

Yes! The Stain Expert Oriental & area rug cleaning technicians are skilled in the careful cleaning of ALL rug fibre types.

Can you clean after hours?

Yes! The Stain Expert does offer after-hours scheduling by appointment only.

Service Areas

Which areas do you service? The Stain Expert happily provides experienced floor care services to the following areas, and free Oriental & area rug pick-up and delivery in Peterborough.

My dog just peed on my Oriental rug!

BLOT – don’t rub – with a little bit of water. Please do not reach for your over-the-counter sprays! These spot removers are far too harsh to use on the dyes used in area rugs

Is it OK to use bleach on my stained grout?

Please don’t! Grout is porous, and harsh chemicals like bleach or strong acids could cause damage, especially if it comes into contact with the tile.

How do I keep my wood floors looking good?

Between professional cleanings, we recommend that you avoid detergent cleaning solutions that may leave a residue, and steam cleaning which may cause warping